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Privacy Policy

Viking Truck Parts Pty Ltd ABN: 57 604 604 202 Unit 3, 24 Lidco Street, Arndell Park NSW Phone: 02 9674 1038 | Email: mail@vikingtruckparts.com.au

Last updated: 7 August 2026

1. About this policy

1.1 Viking Truck Parts Pty Ltd (ABN 57 604 604 202) ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

1.2 This policy explains how we collect, use, disclose and protect your personal information, and how you can access or correct it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.3 By using our website or providing us with your personal information, you consent to the practices described in this policy.

2. What personal information we collect

We may collect the following types of personal information:

  • Your name, business/company name, and job role.
  • Contact details, including phone number, email address, and billing and delivery addresses.
  • Order and transaction details, including the products you purchase and your order history.
  • Account details, such as your username and password, if you create an account.
  • Payment information. Card payments are processed by our third-party payment provider; we do not store full card details on our systems.
  • Communications you send us, such as enquiries, freight-quote requests, and returns or warranty claims.
  • Website and technical information, such as your IP address, browser type, and pages visited, collected automatically through cookies and analytics (see clause 7).

3. How we collect personal information

3.1 We collect personal information directly from you — for example, when you place an order, create an account, request a freight quote, make an enquiry, or contact us.

3.2 We also collect some information automatically when you use our website (see clause 7), and we may receive information from third parties such as our payment provider and freight carriers in the course of fulfilling your order.

3.3 Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym. However, we usually need your details to process and deliver an order or provide a freight quote.

4. Why we collect, hold and use your information

We use personal information to:

  • Process, fulfil and deliver your orders, including arranging freight and freight quotes.
  • Manage your account and provide customer service, including handling returns, warranty and enquiries.
  • Verify your identity and process payments.
  • Communicate with you about your orders and our products and services.
  • Send you marketing communications where you have consented or where otherwise permitted by law (see clause 6).
  • Improve our website, products and services.
  • Meet our legal, tax and regulatory obligations.

5. Who we disclose your information to

We may disclose your personal information to:

  • Freight and delivery carriers, so your order can be shipped and quoted.
  • Our payment provider, to process payments securely.
  • Our IT, website hosting and e-commerce platform providers who help us operate the website and store data on our behalf.
  • Marketing and email service providers, where relevant.
  • Professional advisers such as accountants and lawyers.
  • Government, law enforcement or regulatory bodies where required or authorised by law.

We do not sell your personal information.

6. Direct marketing

6.1 We may send you marketing communications (such as promotions or product updates) where you have consented or where the law otherwise permits.

6.2 Every marketing email includes an unsubscribe option. You can also opt out at any time by contacting us using the details in clause 12. We will action opt-out requests promptly.

7. Cookies and website analytics

7.1 Our website uses cookies and similar technologies to help it function, remember your preferences, keep items in your cart, and understand how the site is used.

7.2 You can disable cookies in your browser settings, but some parts of the website (such as checkout) may not work properly if you do.

8. Overseas disclosure

8.1 Some of the service providers we use (for example, website hosting, e-commerce platform, or email services) may store or process data on servers located outside Australia [confirm the countries where your data is stored — e.g. based on your Odoo hosting region and email/marketing providers].

8.2 Where we disclose personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.

9. Security

9.1 We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

9.2 No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Retention

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, tax and business records). When it is no longer needed, we take reasonable steps to destroy or de-identify it.

11. Accessing and correcting your information

11.1 You may request access to, or correction of, the personal information we hold about you by contacting us using the details in clause 12.

11.2 We will respond within a reasonable time. We may need to verify your identity before acting on a request, and in some cases we may be permitted by law to decline access, in which case we will explain why.

12. Contact us and complaints

12.1 If you have a question, an access or correction request, or a complaint about how we have handled your personal information, please contact us:

Viking Truck Parts Pty Ltd Unit 3, 24 Lidco Street, Arndell Park NSW Phone: 02 9674 1038 Email: mail@vikingtruckparts.com.au

12.2 We will acknowledge and investigate your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, and the "last updated" date above shows when it was last changed.